You are eligible for a refund if our licensed professionals deny your request for an ESA.
No refunds are available if the letter is denied at your end. Once the letter has been emailed or sent via US Mail, no refunds will be given. We will work closely with the entity to resolve any issues they may have. Our ESA Certification Letters are provided by licensed therapists.
Refunds will be given if the order is cancelled within 24 hours of purchase and prior to the issuance of the ESA Certification Letter. Please contact our friendly Customer Support Agents at (866) 757-6955 with your cancellation request.
The refund process takes 3 to 5 business days. Please contact our Customer Support Agents with any questions.